
“I craved better training and support” - why compromising wasn’t an option for Scarlett
Before joining Travel Counsellors, life was a balance of structure and passion for Scarlett MacGregor. Working as a Department Administrator at a university, her days were steeped in organisation and routine, drawing from a professional background that included administration, legal, and education. Yet, through all the structure, her heart remained set on travel.
Even while juggling her full-time role, she managed to run a part-time travel business under an agency host. It was her creative outlet, a place where she could express her passion and work towards something she genuinely loved. And with the arrival of her daughter, the need for flexibility and purpose became more important than ever.
Seeking something more
Initially, Scarlett loved the creativity and passion that she could pour into her part-time travel business. However, something was missing.
“I found myself craving better training, more professional support, and a sense of true community. I wanted to give my customers more than I could under my previous agency host, and I needed a platform that reflects the standard of service that I aspire to provide”, Scarlett explains.
“With a new baby at home, I also needed the reassurance that I could build something sustainable and secure for my family, without compromising on quality or care. I also wanted to build a business that gives me flexibility and purpose – one that allowed me to be present for my daughter while doing something I love.”
Discovering Travel Counsellors’ difference
Having dipped her toes into the world of travel, Scarlett was aware of Travel Counsellors – but it wasn’t until she seriously started researching alternatives that she fully got to grips with what sets us apart.
“The more I looked into it, the more it felt like a good fit. The professionalism, the community, and the incredible in-house technology and systems really stood out. But what truly sealed the deal for me was how values-driven it felt. There was such an emphasis on relationships, ethical business, and doing what’s right for the client. That aligned perfectly with how I wanted to run my business.
“It’s the balance of independence and support. You get the freedom to build a business your way, but with world-class tools and a team that truly cares behind you. It doesn’t feel transactional, it feels like you’re part of something meaningful. As a new mum, having this kind of support structure makes a world of difference, I feel like I’m not building my business alone.”
Settling into an exciting new venture
For any new Travel Counsellor, getting started can be a daunting experience. But, with our comprehensive induction and onboarding process, we make the transition into entrepreneurship as smooth and seamless as possible.
“The recruitment and induction process was genuinely brilliant!”, said Scarlett. “It was professional and structured without being too overwhelming, and I felt supported every step of the way. The induction training was so thorough and welcoming, it really gave me the confidence I needed to hit the ground running.”
Scarlett is already raring to go, saying: “There are so many things I’m looking forward to about being a Travel Counsellor. But mostly, I’m excited to offer a truly personal and high-quality service to my clients – one that reflects my values around sustainable travel, inclusion, and care.
“I’m also looking forward to building relationships with other Travel Counsellors and growing a business that allows me to show up fully as myself. And now, with my daughter as my biggest motivation, I’m more driven than ever to create a life that blends family, freedom and meaningful work.”
Are you ready to break free?
If, like Scarlett, you’re looking for more – more freedom, more job satisfaction, more purpose – Travel Counsellors could be exactly what you’re looking for.
Whether you’re looking to change careers and take your first steps into the travel industry, or already have years of experience under your belt, as long as you’re passionate about travel and going beyond for customers, we’ll take care of the rest.
Keen to find out more? Book onto one of our relaxed Discovery events to learn more about the travel franchise that gives you everything you need to succeed.