Wish you could do more for your customers?

At Travel Counsellors, we empower you with the tools, freedom, and support to offer an unbeatable travel experience for your clients. Recognised as Travel Weekly's Homeworking Agency of the Year (Large) 2024, and consistently rated 5* on Trustpilot, we know exceptional customer service starts with you.

How we help you shine

1. Build personal connections

Your customers aren’t just numbers—they’re people, with unique dreams and preferences. At Travel Counsellors, you’ll build meaningful relationships by offering a human-to-human approach, free from rigid scripts or guidelines.

From personalised holiday recommendations to sharing snapshots of your customers’ incredible getaways on social media, you’ll enrich their holiday experience while showcasing your expertise.

2. Create perfect itineraries faster

Say goodbye to waiting on third parties. With Phenix, our powerful in-house booking platform, you’ll have everything you need to craft the perfect holiday—all in one place.

Add those thoughtful touches that make a trip unforgettable, whether it’s surprise gifts for a honeymoon couple, upgraded lounge passes, or fun activity packs for families. It’s these moments that turn good holidays into extraordinary ones.

3. Seamless customer support, anytime

Customers value flexibility, and with Travel Counsellors, you’ll deliver. Use our myTC mobile app to send quotes, offer interactive itineraries, and make booking as simple as possible, giving customers the convenience they crave—anytime, anywhere.

Your clients will never be left hanging during their travels. With 24/7 support from our Duty Office, you’ll always have a safety net when challenges arise. Plus, you’ll be backed by over 2,000 supportive colleagues worldwide.

The power of our community

At Travel Counsellors, you’re part of something bigger. Our culture has been built on collaboration and mutual support since 1994. Our shared values don’t just create amazing customer experiences — they create lifelong friendships among Travel Counsellors.

Take control of your travel career

Wish you could create more for your customers? With Travel Counsellors, you’ll have the freedom, tools, and backing to deliver exceptional service — and take charge of your future.

Register for one of our Discovery events to find out how you can elevate your travel career.